Forgot Password

If you have already registered but have forgotten your password, you can reset it on the login page by clicking Forgot Password.

Note: If you have access to your account and want to change your current password, see "Change Password" to reset it.

To reset your password, follow these steps:

1. Click Forgot Password on the login page. 
   
    
2. In the Email field, enter your registered email address and click Submit. Click Back to Sign In to go back to the login page. 
   
    
3. After submitting the password change request. A pop-up will appear notifying you that an email with a Reset Password Link has been sent to the registered email address. 
   
    
4. Click the Reset Password Link to be redirected to the Set Password page.
5. On the Set Password page, enter your new password in the Password field and retype the same in the Confirm Password field for verification. 
   
   Note: Please ensure the password meets the organization's security standards, which require a minimum of fourteen (14) characters that include at least one uppercase, one lowercase, one digit, and one special character.  
6. Click the View icon to view your new password. Click Submit to update the password. Click Back to Sign in to exit the reset password page. 
   
    
7. After submitting, a dialog box appears, indicating that your password has been successfully changed. Click Continue to the login page to log in.